deduct a payment from my card

Stubnova
Stubnova Registered Users Posts: 4
New Seeker
edited November 2021 in TomTom Services
Why did you deduct a payment from my card? I didn't give anyone a debit authorization. What's next?



Mod edit: Machine translated (Slovak)

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Answers

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @Stubnova
    Welcome to the community! If your query is regarding a recurring subscription for speed cameras, then you can cancel this on your account- https://help.tomtom.com/hc/en-gb/articles/360013902260

    For any refund requests, please get in touch with our customer service-
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards
    Vikram.
  • Stubnova
    Stubnova Registered Users Posts: 4
    New Seeker
    Answer ✓
    There is just Forum. Not phone contact or e-mail contact for support.
  • Stubnova
    Stubnova Registered Users Posts: 4
    New Seeker
    Answer ✓
    Why the adresses not found? There are just adress: https://discussions.tomtom.com/en/
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    The links given by @VikramK work Change browser or delete cookies.
  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @Stubnova

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Dou

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