My Go Premium X device is on continuous reboot for more than 20 hours now

Nataraj

I had Europe map and Benelux map installed on the device. I tried to delete Europe map from the the device but now the device shows a circle on continuous loop. All restart is useless as the same loop appears again. I cannot access the device from my drive connect.

DougLap

Hi @Nataraj

Maybe try the following if possible. Te tricky bit is getting the 3 Taps timing correct.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

Doug

DougLap

Hi @Nataraj

If you have an extra memory card fitted then see if removing it resolves the issue.

Doug

Nataraj

Nope. I do not have any memory card in the device.

DougLap

Hi @Nataraj

Have you tried Pressing the On/Off button for 20 seconds plus until you hear a drumroll sound then letting the button go..

Doug

Nataraj

I have tried this several times. It restarts and again goes into loop

DougLap

Hi @Nataraj

Maybe try the following if possible. Te tricky bit is getting the 3 Taps timing correct.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

Doug

Nataraj

Thanks. reset worked

DougLap

Hi @Nataraj

Glad you are sorted.

Doug