Return for repair or replacement

Conradd Registered Users Posts: 8
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I want to return my Premium X because the battery is broken.

Or else: How much would it cost to replace it with a GO Discovery?
(I think I would prefer a 5 inch screen as this one feels too big)

Bought August 18, 2021 Invoice 9503271902.


  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    I don't think Tomtom will take your Go Premium X back and replace it with a Discover.
    Contact customer service to have it repaired under warranty.
  • DougLap
    DougLap Posts: 9,858
    Hi @Conradd

    If you have not tried the following then I would certainly try it but if that does not help then here are details on connecting to Customer Support where I` would recommend you use the Chat option, not the Chatbot.

    If you have an Apple or similar phones Mains Charger that will take the TT units USB cable then charge it for at least 2 hours.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

  • Conradd
    Conradd Registered Users Posts: 8
    Apprentice Seeker
    OK with another browser it seems to work...
    With curent browser If I click on support I go to some page, but I get immediately redirected back here.

  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    edited November 2021
    Delete cookies.
  • YamFazMan
    YamFazMan Posts: 20,827
    Contacting Tomtom Support….
    Due to COVID-19 & Staff working from home….
    The phone service has been suspended (Indefinitely)

    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....

    Stay Safe... ATB YFM