Adding subscription data after reinstall

manrev
manrev Registered Users Posts: 2
New Seeker
Hi. I have just uninstalled and reinstalled TomTom Go to my Android mobile and trying to add my subscription to the device. When I sign in to the TomTom website on my PC, under Subscriptions it says I do not have a subscription -- but I do! Where do I go next? Thanks

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Answer ✓
    Hi
    Normal if you bought the subscription on the play store

    if you buy from the play store your subscription is no longer seen on your Tomtom account.
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Answer ✓
    The subscription is seen on your Google account.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Answer ✓
    Hi
    Normal if you bought the subscription on the play store

    if you buy from the play store your subscription is no longer seen on your Tomtom account.
  • MUP
    MUP Registered Users Posts: 573
    Revered Pioneer
    ReActivation is possible from within the TT App directly.
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Answer ✓
    The subscription is seen on your Google account.
  • manrev
    manrev Registered Users Posts: 2
    New Seeker
    Thanks for these replies. Much appreciated.