MyDrive Connect - Outage

6250 Stuck in recovery mode

Kieran1996
Kieran1996 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hello, I have the TomTom 6250 and last week driving back it went into recovery mode. Since then I’ve tried messaging TomTom directly but no help. I’ve tried connecting it to a laptop with MyDrive connect running, it’ll say it’s ‘restoring your device’ get to 100% and drop out. Done the holding down power till the drum then white text and pressing 3 times etc nothing it working. I need my sat Nav for work everyday. Can anybody help please.

Answers

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @Kieran1996
    Welcome to the community!
    Could you report this to our customer service team, please?

    Thanks
    Vikram
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Kieran1996

    Let us see what @VikramK has to say after he has reviewed your units settings on the TT severs. It is possible you have logjam of downloads and that needs sorting. Look back here later.

    Doug
  • Kieran1996
    Kieran1996 Registered Users Posts: 3
    New Seeker
    How do I report it to the customer service? I’ve tried the online chat but don’t get anywhere?
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Kieran1996

    Wait for @VikramK

    Doug
  • Kieran1996
    Kieran1996 Registered Users Posts: 3
    New Seeker
    According to TomTom Live Chat Customer Service. It’s going to cost me £88/€105 and 7-10 days to fix the issue.. :s

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