MyDrive Connect - Outage



I have a GoLive 820 but can no longer connect to Live traffic

Readingmum123
Readingmum123 Registered Users Posts: 1
New Seeker
in TomTom Services
I paid for an update to the Live traffic but it hasn't reappeared on my GoLive 820. I've paid for it. How do I speak to someone to find out what is going on. The Chat Bott box flashes continuously and is unusable. It doesn't appear to have any live assistants.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,349
    Revered Voyager
    If you stayed for more than 18 months without re-subscribing your Sim card has been deactivated
    contact customer service to request a refund.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Readingmum123

    Try the following: if you need to-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug

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