Speedcams wont work

noob403
noob403 Registered Users Posts: 6
Apprentice Traveler
I have GO 1005 LIVE and I have bought a subscription for speed cams for a year and I have tried everything I can't make it work. I have also noticed I have no services/no sim even though the unit shows IMEI number.
I am a noob to this please remember that, and I dont speak english (Swedish).

Answers

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    edited November 2021
    Hi @noob403
    Welcome to the community! I reviewed your TomTom account, I see your GO LIVE 1005 has an active subscription for speed cameras, however the previous subscription for TomTom LIVE Services ended in 2014.
    I have bought a subscription for speed cams for a year and I have tried everything I can't make it work.

    Have you tried reinstalling the speed cameras using MyDrive Connect?

    Steps as below-

    Remove speed cameras - https://help.tomtom.com/hc/en-gb/articles/360013900380

    Disconnect the device and perform a soft reset-


    Install/update speed cameras-
    https://help.tomtom.com/hc/en-gb/articles/360013959559


    Disconnect the device and perform another soft reset.

    Test the device on a planned route and see if the alerts are working.

    I have also noticed I have no services/no sim even though the unit shows IMEI number..

    The SIM card on the device could be disabled as there were no new subscription after 2014. More info on our support article

    Regards, Vikram

  • noob403
    noob403 Registered Users Posts: 6
    Apprentice Traveler
    Tried that but still nothing . I did even a hard reset.
    Is there a way to update the sim or services? since I just get error for trying to do so.
  • noob403
    noob403 Registered Users Posts: 6
    Apprentice Traveler
    I have tried everything and the Speedcameras wont work. IS THERE a way to get my money back? it costed almost 55euros.
  • noob403
    noob403 Registered Users Posts: 6
    Apprentice Traveler
    @VikramK Hi is there a way to get a refund since it wont work? Kind regards/P
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    Contact customer service to request a refund for the service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    On the web there are sites that offer speed camera files to install for free on your GPS.