Import charges to uk

GrW3BSTER1
GrW3BSTER1 Registered Users Posts: 4
Apprentice Traveler
Can someone tell me if i have to pay Import charges - my invoice say shipping charges £0.00 but UPS have contacted me asking £43.78 is this correct, i feel like I’m being miss sold as no mention of additional charges on TomTom site

Answers

  • GrW3BSTER1
    GrW3BSTER1 Registered Users Posts: 4
    Apprentice Traveler
    bought a go discover on your online sale, Just had a message from UPS wanting me to pay import charges of £43.78 is this correct - my invoice states no shipping charges, I bought it because of the deal - not so much of a deal if i have to pay the import charges. If forced to pay i will not accept the delivery and have a refund please
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Normally you don't have to pay import fees contact Tomtom customer service

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • Niall
    Niall Posts: 11,115
    Superuser
    From elsewhere
    lampard wrote: »
    This looks like an error from the supply chain side. Import costs will always be paid by TomTom and should be billed to our UPS account. In any case, he needs to contact support to get the amount refunded if he paid already.

    Another one for @lampard to chase up
  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @GrW3BSTER1

    You should not be charged any extra. Contact customer support via chat not chat bot and see how they want to resolve it. It has happened to someone else recently.

    There has been no phone lines Customer. Support since the start of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug