Map transfer

ShaneBayley
ShaneBayley Registered Users Posts: 2
New Seeker
Hi,

I currently have 2 tomtom devices , 1 with Europe and Camper maps and one with uk and europe maps, the one with Camper is no longer working, can i have the camper map made available to load n my 2nd device?

Answers

  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @ShaneBayley

    Maps are tied to the serial number of the device they were supplied with or bought for and are not transferable to another unit.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    Hi @Shane Bayley
    Camper is delivered with lifetime maps you will need to be able to download the Europe Camper map from your Mydrive connect account.
  • ShaneBayley
    ShaneBayley Registered Users Posts: 2
    New Seeker
    Both devices are registered to the same account, why if I have paid for the maps can I not transfer to my other device, what you are saying is the unit that no longer works I lose the maps and have to pay again or upgrade to a new sat nav?
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @ShaneBayley

    Being on the same account makes no difference. You can have as many as 10 units on the account and if you decide to buy a Map then it is allocated to the individual unit that you specify. You cannot load that map on all 10 units.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    A GPS = a map it is not possible to transfer a map from one device to another GPS your GPS has lifetime updates

    you can also contact customer service to have them look at your account.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560