Real Time Traffic Information now requires an internet connection?!
Jimmy P
Registered Users Posts: 22 
Master Explorer
Master Explorer
Hi
Does Real Time Traffic Information now require an internet connection?!
It never used to, but when I was driving back through France earlier it told me that there was no internet connection.
Anyone else experienced this?
I have lifetime traffic via SIM card.
Does Real Time Traffic Information now require an internet connection?!
It never used to, but when I was driving back through France earlier it told me that there was no internet connection.
Anyone else experienced this?
I have lifetime traffic via SIM card.
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Comments
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Hi
No need for an internet connection, your Sim card must be connected to the Tomtom server.0 -
Exactly, Willy875, hence the question.0
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@Jimmy P Hello Jimmy P, just wondering is that sim a "2G" sim or a premium device? As some countries don't support 2g anymore.0
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I have spoken to TomTom support and they have assured me that all should be working OK i.e. that the SIM is not an issue, but it is not!
Photos attached.
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I sent it for repair and it was returned, only for the GPRS to show Disconnected! Grrr, off to customer support again.0
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@Jimmy P
Just wondering if this is a sim hardware issue, could it be the sim is broken, just a assumption here but it could be.0 -
Thx, but no. It was returned to be repaired.0
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Hi @Jimmy P
What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.
DougHi @Jimmy P
What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.
DougHi @Jimmy P
What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.
Doug
Thx Doug. Out of wifi range,0 -
TomTom are bad!!0
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I spent hundreds of $$$ to buy this unit and it does not do what was expected:(0
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Hi @Jimmy P
You did not advise what TT model you have.
Could you also advise what country you are in.
Doug
It's a GO 5200 navigation device that Jimmy has spent on paying on repairing the device out of warranty. @VikramK or @lampard could you kindly check the device and see if there is any issues?0 -
TomTom Go 6200
UK
Just tested again outside wifi range. No live traffic.0 -
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Yes, yes & yes.0
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Shawnloveshorses_161 wrote: »
Hi Shawn
TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
Best regards0 -
Shawnloveshorses_161 wrote: »
Hi Shawn
TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
Best regards
Ah, I see have you tried contacting support to get a free repair again?0 -
Shawnloveshorses_161 wrote: »Shawnloveshorses_161 wrote: »
Hi Shawn
TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
Best regards
Ah, I see have you tried contacting support to get a free repair again?
Already done so, awaiting a response, although it has literally just been returned!0 -
Hi
@Jimmy P
GPRS SIM connection on the Tomtom Live devices....
There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
1st... What does the device report...???
2nd... Is the GPRS Status... Connected ???
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End
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(1).... An active USB connection on your PC + MyDrive connect running on your PC....
Check the GPRS SIM Data Connection....
Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
The USB connection will take priority over the GPRS SIM....
Disconnect the USB Lead from your PC....
Note... If you need to power the device, when checking the GPRS SIM Connections, use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
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End
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(2)... An active Wi-Fi connection on your Tomtom device...
With your device disconnected from USB....
Turn off Wi-Fi....
Wi-Fi will take priority over the GPRS SIM
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Forget) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
Note....
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
I always turn off (Forget) the Wi-Fi by default and only login for updates....
It's no big deal for updates, you only have to enter your Wi-Fi password
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(3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???
On Tomtom NAV4 & (Wi-Fi) connected devices...
With a built-in GPRS SIM....
Is your iPhone connected over Bluetooth to the MyDrive App....
If you have selected the 2nd Bluetooth option....
'Data for Traffic & other services' ON.....
The Bluetooth/Phone connection will have priority over the GPRS SIM....
See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255
Stay Safe... ATB YFM0 -
Shawnloveshorses_161 wrote: »Shawnloveshorses_161 wrote: »
Hi Shawn
TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
Best regards
Ah, I see have you tried contacting support to get a free repair again?
Already done so, awaiting a response, although it has literally just been returned!
No way to get a replacement? I think it's a hardware issue0
