Real Time Traffic Information now requires an internet connection?!

Jimmy P
Jimmy P Registered Users Posts: 22
Master Explorer
Hi
Does Real Time Traffic Information now require an internet connection?!
It never used to, but when I was driving back through France earlier it told me that there was no internet connection.
Anyone else experienced this?
I have lifetime traffic via SIM card.
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Comments

  • Willy875
    Willy875 Registered Users Posts: 5,440
    Revered Voyager
    Hi
    No need for an internet connection, your Sim card must be connected to the Tomtom server.
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    Exactly, Willy875, hence the question.
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    @Jimmy P Hello Jimmy P, just wondering is that sim a "2G" sim or a premium device? As some countries don't support 2g anymore.
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    I have spoken to TomTom support and they have assured me that all should be working OK i.e. that the SIM is not an issue, but it is not!
    Photos attached.
    xhybeisz1k9r.jpeg
    9tax3z8qjtlt.jpeg
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    I sent it for repair and it was returned, only for the GPRS to show Disconnected! Grrr, off to customer support again.
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @Jimmy P

    What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.

    Doug
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    @Jimmy P

    Just wondering if this is a sim hardware issue, could it be the sim is broken, just a assumption here but it could be.
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    Thx, but no. It was returned to be repaired.
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    DougLap wrote: »
    Hi @Jimmy P

    What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.

    Doug
    DougLap wrote: »
    Hi @Jimmy P

    What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.

    Doug
    DougLap wrote: »
    Hi @Jimmy P

    What TT device have you got? Are you connected to Wifi when you are seeing the Sim is disconnected. If you are then that is normal. To fully check the sims connection status you need to be out of Wii range.

    Doug

    Thx Doug. Out of wifi range,
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    TomTom are bad!!
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    I spent hundreds of $$$ to buy this unit and it does not do what was expected:(
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    Jimmy P wrote: »
    I spent hundreds of $$$ to buy this unit and it does not do what was expected:(

    Best to get a refund for it!
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @Jimmy P

    You did not advise what TT model you have.
    Could you also advise what country you are in.

    Doug
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    DougLap wrote: »
    Hi @Jimmy P

    You did not advise what TT model you have.
    Could you also advise what country you are in.

    Doug

    It's a GO 5200 navigation device that Jimmy has spent on paying on repairing the device out of warranty. @VikramK or @lampard could you kindly check the device and see if there is any issues?
  • Willy875
    Willy875 Registered Users Posts: 5,440
    Revered Voyager
    @Jimmy P

    Has the device been repaired or exchanged for another?

    Does the device once turned on give you your exact position?

    Turning on the device in a place open to the sky (no trees or buildings) can help connect to the server.
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited January 17
    Hi
    @Jimmy P
    In your profile and in your Posts, you haven't stated which Tomtom Device/Model or the location of your Home Country ???

    Stay Safe... ATB YFM
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    TomTom Go 6200
    UK
    Just tested again outside wifi range. No live traffic.
  • Willy875
    Willy875 Registered Users Posts: 5,440
    Revered Voyager
    @Jimmy P

    Have you tried?
    Willy875 wrote: »
    @Jimmy P

    Has the device been repaired or exchanged for another?

    Does the device once turned on give you your exact position?

    Turning on the device in a place open to the sky (no trees or buildings) can help connect to the server.

  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    Yes, yes & yes.
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    Jimmy P wrote: »
    Yes, yes & yes.

    Hi Jimmy, where does it show it has lifetime traffic in the sim as the product page only shows a year trial, did you renew it?
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    Jimmy P wrote: »
    Yes, yes & yes.

    Hi Jimmy, where does it show it has lifetime traffic in the sim as the product page only shows a year trial, did you renew it?

    Hi Shawn
    TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
    Best regards
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    Jimmy P wrote: »
    Jimmy P wrote: »
    Yes, yes & yes.

    Hi Jimmy, where does it show it has lifetime traffic in the sim as the product page only shows a year trial, did you renew it?

    Hi Shawn
    TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
    Best regards

    Ah, I see have you tried contacting support to get a free repair again?
  • Jimmy P
    Jimmy P Registered Users Posts: 22
    Master Explorer
    Jimmy P wrote: »
    Jimmy P wrote: »
    Yes, yes & yes.

    Hi Jimmy, where does it show it has lifetime traffic in the sim as the product page only shows a year trial, did you renew it?

    Hi Shawn
    TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
    Best regards

    Ah, I see have you tried contacting support to get a free repair again?

    Already done so, awaiting a response, although it has literally just been returned!
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited January 18
    Hi
    @Jimmy P
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    1st... What does the device report...???
    2nd... Is the GPRS Status... Connected ???
    _________________________
    End
    _________________________

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....

    Note... If you need to power the device, when checking the GPRS SIM Connections, use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
    _________________________
    End
    _________________________

    (2)... An active Wi-Fi connection on your Tomtom device...
    With your device disconnected from USB....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) the Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password
    _________________________
    End
    _________________________

    (3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???
    On Tomtom NAV4 & (Wi-Fi) connected devices...
    With a built-in GPRS SIM....
    Is your iPhone connected over Bluetooth to the MyDrive App....
    If you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' ON.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....
    dtsfwp43pa9e.jpg
    wkkikyhv4wmt.jpg
    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255

    Stay Safe... ATB YFM
  • [Deleted User]
    [Deleted User] Posts: 0
    Supreme Pioneer
    Jimmy P wrote: »
    Jimmy P wrote: »
    Jimmy P wrote: »
    Yes, yes & yes.

    Hi Jimmy, where does it show it has lifetime traffic in the sim as the product page only shows a year trial, did you renew it?

    Hi Shawn
    TomTom Car Sat Nav GO 6200, 6 Inch with Handsfree Calling, Siri, Google Now, Updates via WiFi, Lifetime Traffic via SIM Card and World Maps, Smartphone Messages, Capacitive Screen, Black.
    Best regards

    Ah, I see have you tried contacting support to get a free repair again?

    Already done so, awaiting a response, although it has literally just been returned!

    No way to get a replacement? I think it's a hardware issue