TomTom navigation app for android crashing on start-up

marcus2000
marcus2000 Registered Users Posts: 7
Apprentice Seeker
downloaded and installed the app
started up the app and got the message "app starten, instellingen ophalen"
then is says "geinstalleerd"
I open the app frist time and it says:" voorbereiden om kaarten te installeren"
then the app stops
deleted and reinstalled the app 3 times, restarted phone several times but no result
running android 8.1.0
free space on internal memory is 1.4 Gb
sd card 9 Gb free

Comments

  • marcus2000
    marcus2000 Registered Users Posts: 7
    Apprentice Seeker
    niemand?
  • MUP
    MUP Registered Users Posts: 573
    Revered Pioneer
    Remove the sd-card 1st logical, afterwards physical.
    Restart the phone.
    Install the app now and select a small map only.
  • grof
    grof Registered Users Posts: 95
    Supreme Trailblazer
    edited November 2021
    This is known by TT, but there is the usual being ignored and hope that we will go away. I reported it under 'TTGO will not load/ crashes on start up Android 8.1.0' some time ago. I hope you have better luck than me. I have now cancelled my subscription because I'm so tired of the repeated lack of actual support.
  • marcus2000
    marcus2000 Registered Users Posts: 7
    Apprentice Seeker
    I found the solution to make it work for me:

    Install the app "AppMgr III".
    Install Tomtom Go navigation on your ssd card.
    Move the installed program to the SIM card. Use for this the app "AppMgr III"
    Restart your phone and open the GO navigation app.
  • marcus2000
    marcus2000 Registered Users Posts: 7
    Apprentice Seeker
    I was too quick. Tried the app in my car with 4G.

    NOTHING WORKS!!!!!!!!!!!!!!!!!!!

    I threw it off my phone and will never ever buy any product from Tomtom anymore.
    I spent TWO months trying to make it work.

    These routeplanners all work without any problem at all:
    google maps
    waze
    sygic
    maps me
  • marcus2000
    marcus2000 Registered Users Posts: 7
    Apprentice Seeker
    Here you see how good Tomtom is rated: 89% bad experience.

    https://nl-be.trustpilot.com/search?query=tomtom&search-button=
  • StuartCB
    StuartCB Registered Users Posts: 1
    New Seeker
    This app on Android 9 used to work but it now crashes during loading. It gets as far as the message "Starting app and retrieving settings from TomTom" then returns me to the phone's home screen. Have tried reinstalling the app twice but still can't get the app to load. Lots of spare internal memory and virtually empty SD card. Any ideas?
  • grof
    grof Registered Users Posts: 95
    Supreme Trailblazer
    edited January 19
    If the app or maps are/were installed on the SD card then it won't work. You could perhaps migrate the app from the SD card if it is there. Otherwise you might need to remove the app and locate all of the ghost files and delete them before reinstalling. It should hopefully work then. In my experience BOTH the app and maps need to be on the phone memory, NOT on the SD card.

    TT have not been clear about what will work and what won't. I don't think they know themselves!!