MyDrive Connect - Outage

TomTom GO Expert Truck always going to a screen saver or demo mode

srphelps1965
srphelps1965 Registered Users Posts: 3
Apprentice Seeker
edited November 2021 in Devices using Wi-Fi®
My expert Truck model is always going to a screen saver or demo mode does anyone no how to turn off that feature
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Answers

  • big
    big Posts: 1,712
    Superuser
    edited November 2021
    If your unit somehow got into demo mode then entering a destination and driving at a good speed for a few minutes usually takes it out of demo mode.
  • srphelps1965
    srphelps1965 Registered Users Posts: 3
    Apprentice Seeker
    Maybe I didn’t explain it properly
    It’s goes into like a store demo mode that shows it’s features and so on and I’m try to figure out how to turn that off
  • DougLap
    DougLap Posts: 9,830
    Superuser
    edited November 2021
    Hi @srphelps1965

    I assume what you are seeing is the demo you see when a unit is on display in a shop. What @big has suggested is the way that sometimes you can permanently delete the demo mode from the unit. Having set a route then drive over 40 mph for about 5 minutes and that should remove it.

    I think if after you have tried the above and it has not solved the issue then maybe if you contact Customer Support they can remove th mode from the device.

    Doug
  • srphelps1965
    srphelps1965 Registered Users Posts: 3
    Apprentice Seeker
    Awesome
    I’ll give it a try because that actually makes sense
    Thank you

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