Why doesn't my TomTom Traffic work?

vasycruciat
vasycruciat Registered Users Posts: 4
Novice Seeker
My TomTom Traffic doesn't work, but the speed cameras hit a Trucker 6000 and I made the purchase two weeks ago and I don't know what to do if someone can help me

Answers

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi @vasycruciat
    Welcome to the community! There is no active subscription for TomTom Traffic services. If you renew the subscription, traffic updates should start working...

    Regards,
    Vikram
  • vasycruciat
    vasycruciat Registered Users Posts: 4
    Novice Seeker
    I bought the new traffic and speed camera subscription for 2 weeks and only the speed camera subscription works and I have the invoice, what do I have to do in this case?
  • vasycruciat
    vasycruciat Registered Users Posts: 4
    Novice Seeker
    edited November 2021
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    Mod edit:
    Image edited to remove the order number.
    Please don't post private or personal information on a public forum. Thanks!
  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @vasycruciat

    @VikramK should pick this up so look back tomorrow to see what he has to say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Thanks @vasycruciat
    Both the services were not allocated to your TomTom account. My team did some changes in the backend. .
    Could you do a soft reset and check again?



    Thanks,
    Vikram
  • vasycruciat
    vasycruciat Registered Users Posts: 4
    Novice Seeker
    Thank you very much, because you solved my traffic problem, only now it doesn't appear in my subscription account, I only see the windows.

    di970v6uhvfx.png

    Thanks ! @VikramK