Impossible to buy map for Carminat Tomtom through website

AngryBird
AngryBird Registered Users Posts: 150
Exalted Navigator
Tried to buy maps for my Carminat TomTom Live today - impossible - always shows payment failed however no attempts made to charge for it.
Tried with Paypal, tried with Card directly.
Speed Cameras and Live Services - bought without any issue.

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Comments

  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    I give up. Let it be on the old versions of the map. I wasted literally 1,5 hours trying to give money to TomTom...
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    edited November 2021
    When I tried to cancel subscriptions that all these failed orders created - it actually process 2 out of these orders. How can I get them cancelled and refunded?

    It is really not the level of service I would expect from TomTom :(

    @VikramK are you able to help please? I raised 2 queries to support already:#1378615 and #1378622
  • VikramK
    VikramK Administrators Posts: 14,712
    Moderator
    edited November 2021
    Hi @AngryBird
    Both the tickets were created yesterday. I have sent a heads-up to the team. The tickets should get picked up on priority.

    Thanks, Vikram
  • AngryBird
    AngryBird Registered Users Posts: 150
    Exalted Navigator
    @VikramK thx! They were actioned. I still wonder why I was not able to buy anything and then when I tried to cancel - it actually completed orders instead