Australia - How often are Map Up dates Available to Lexus ?

Clander
Clander Registered Users Posts: 5
New Seeker
Purchased new Lexus RX350 July 2021 - Map version 47-06-00 2020-4-1 .
Already the map is 18mths old & a new map not due from Lexus until early 2020. ( 2 yrs old.)
This may be a Lexus policy to save paying for earlier updates ?

If Lexus wanted to update every 6 mths are there updates available for Lexus system ? In my opinion the maps should be availble to up date at least every 6 mths - can you help with the question please.
Thanks

Answers

  • Clander
    Clander Registered Users Posts: 5
    New Seeker
    That should have been - -Already the map is 18mths old & a new map not due from Lexus until early 2022. ( 2 yrs old.)
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    I do not know if Tomtom provides the maps for Lexus see this link.

    https://www.lexus-mapupdates.eu/

    https://www.lexus.co.uk/#takeover-grid
  • Clander
    Clander Registered Users Posts: 5
    New Seeker
    Yes it's a Tom Tom Map - that's why I gave Version details. All I want to know is can Lexus update these in car maps more often if they so choose ?
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    Tomtom supplies the cards to Lexus but it is Lexus which redistributes them to its customers.

    Lexus decides when to distribute this new card to its customers.
  • Clander
    Clander Registered Users Posts: 5
    New Seeker
    Willy875 - In Car Maps have to be done by service Dept. You are not answering my question. Lexus have advised me that the next update will be sometime early next year -- meaning my Map will be almost 2 yrs old.

    My question is how often can Tom Tom supply updated Maps ? If it's only every 18mths -2yrs then I can't argue with Lexus. However IF Tom Tom can supply updates more often why are Lexus ( and others) selling cars with Maps that are already 18mths + old.

    Cards have nothing to do with the question - - I just think that an update should be at least every 6 mths at the latest - not 2 yrs!
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    In my opinion Lexus buys the cards from Tomtom so if Lexus does not request a purchase from Tomtom

    Tomtom does not provide a free map.
  • Clander
    Clander Registered Users Posts: 5
    New Seeker
    Please properly read the question. I don't expect that T T provide a free map - I want to know if Updated Maps are available & Lexus are too mean to pay for updates -or not.

    My question is how often can Tom Tom supply updated Maps ? If it's only every 18mths -2yrs then I can't argue with Lexus
  • Willy875
    Willy875 Registered Users Posts: 5,439
    Revered Voyager
    My question is how often can Tom Tom supply updated Maps ? If it's only every 18mths -2yrs then I can't argue with Lexus
    In my opinion Tomtom can provide a map update at any time if Lexus requests it ask customer service


    If you are on a user forum, it is best to ask the Tomtom customer service team.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

  • Niall
    Niall Posts: 11,115
    Superuser
    @Clander

    Hopefully one of the moderators @VikramK @lampard can answer this when they get back from their Diwali break or even @Justyna