Computervoices not working anymore

snelleneddy
snelleneddy Registered Users Posts: 11
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Last weekend I downloaded a system update for my Go Premium X. Since then computer voices don't work anymore. Removing the voices & re-installing them didn't help. Also did a reset of my devices. It didn't help. What can be done more?

Answers

  • snelleneddy
    snelleneddy Registered Users Posts: 11
    Apprentice Seeker
    The standard non computervoices work fine
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited November 2021
    Hi
    @snelleneddy
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???
    The Day/Night screen brightness Icon should be slashed through....

    dy49cl5hc6cc.jpg

    If required, @VikramK or @lampard the Forum Moderators should pick this up and allocate the appropriate TTS Computer voice to your account.....

    Stay Safe... ATB YFM
  • snelleneddy
    snelleneddy Registered Users Posts: 11
    Apprentice Seeker
    No, nothing slashed out. The recorded voices work fine but no computer voices
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @snelleneddy
    This worked for me... Workaround for Installing Voices on a Wi-Fi connected device using MyDrive Connect... https://discussions.tomtom.com/en/discussion/1138062/workaround-for-installing-voices-on-a-wi-fi-connected-device-using-mydrive-connect

    ATB YFM
  • snelleneddy
    snelleneddy Registered Users Posts: 11
    Apprentice Seeker
    Hi, I have tried that already 2 times but didn't work. First removing than re-installing. In Belgium the computer voices are "Ellen" (Belgium) or Xander (Holland) but both don't work
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    Hi
    This is just an idea you tried did you try with another Thomas French voice synthesis voice.
  • snelleneddy
    snelleneddy Registered Users Posts: 11
    Apprentice Seeker
    After changing the language to English I was able to download "Serena" but no luck too. No computer voices. Also removed voices "Ellen" & "Xander" and re-installed them one by one: nothing.

    Work out a solutions guys at Tomtom. We paid for it and does not work properly!