GO 6200 - SIM doesn't work, doesn't connect

PundR
PundR Registered Users Posts: 17
Master Explorer
On our GO 6200 the built-in SIM doesn't work, doesn't connect, so we have no traffic info. It connects only in vey, very rare cases. So fare, none of the "fixes" found in the forums helps.

Dear TomTom people – can you help? Do we have to buy a new device? If so, which one? Can you trade in the GO 6200?

GO 6200, Model: 4PL60 4PL6.001.00, ZAxxxxxx71



Mod edit: Please don't post private or personal information on a public forum. Thanks.

Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @PundR

    There have been a few instances of users finding that cleaning the contacts on the inbuilt mobile sim has restored the service. If the unit is out of warrantee and you are happy to try then carefully remove the label on the bottom next to the extra memory slot. Carefully remove the mobile sim that will now be revealed and very gently clean the contacts on it. Now put the sim In/Out a few times to help clean the inner contacts. Hopefully the service will be restored after which replace the label to cover the Sim.

    This activity will void any warrantee you may have.

    Drought
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    Hi @DougLap

    and thanks. I'll try.. (hope dies last;) However, the SIM conntects in some areas..
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited November 2021
    Hi
    @PundR
    Note... Australia & Switzerland have ended the 2G phone services so no GPRS SIM signal....

    Tomtom video shows what you can do when the Traffic services are not working on your navigation device....

    Be aware that a Live Device... The SIM card is automatically deactivated if the Live Traffic on the device has NOT been used for 18 months....
    Tomtom sends emails to the affected users and give 28 days notice before deactivating the SIM card... in the above circumstance the deactivated SIM cannot be reactivated....
    __________________________

    Maybe worth consideration if the device is out of guarantee....... I think the SIM contacts oxidize over time and removing and replacing the SIM a few times remakes the connection....

    The SIM cards for the Live NAV3, NAV4 & NAV5 (Wi-Fi) devices are located under concealed flaps and/or stickers in various location on the devices....
    On the GO 5200/6200/Premium... The SIM Card is situated under the sticker bearing the serial number....
    acrlkaji0g4o.jpg
    I think the SIM contacts tarnish/oxidize over time, and removing and replacing the SIM a few times remakes the connection....
    With the device turned OFF...
    Carefully remove the sticker... It's advisable to use Antistatic precautions when handling the SIM... You will need a pair of fine pointed tweezers to remove the SIM....
    If you pull out the SIM a little way, and reinsert it, repeat this a few times, it should now remake a good connection....
    I used double-sided sticky tape to replace the Serial Number sticker....

    Warning... The above will void your Tomtom guarantee....
    All the usual disclaimers apply, all the above is at your own discretion


    Stay safe... ATB YFM
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    Hi @YamFazMan
    and thanks for the detailed how-to.
    BTW:
    The SIM did work in Switzerland, a while ago, however after restarting the GO over and over..
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    edited November 2021
    Hi @YamFazMan
    thanks for the video-link as well. It looks like the problems are well-known... "wait for one hour and try again"... :(
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    Hi
    @PundR
    As far as I'm aware, the Switzerland 2G network was finally switched off at the beginning of April 2021

    Stay safe... ATB YFM
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    Hi @YamFazMan
    so it must have been around that time.
    Are all TomToms 2G-only? Can they supply a 3G /LTE SIM?
    Best, PundR
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited November 2021
    Hi
    @PundR
    Tomtom GPRS SIM is 2G only....

    ATB YFM
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    edited November 2021
    Hi @YamFazMan
    so they've decided to leave the device market, right?
    Best, PundR
  • Willy875
    Willy875 Registered Users Posts: 5,440
    Revered Voyager
    Hi
    In Switzerland your Go 6200 can still receive traffic if it is connected to a smartphone.
  • PundR
    PundR Registered Users Posts: 17
    Master Explorer
    edited November 2021
    :):):)