No Traffic TomTom GO PREMIUM

DaveL
DaveL Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
I purchased from you a GO PREMIUM X.
The TomTom updates the maps no problem, it updates the Speed Camera updates no problem and any other updates. It get's me to where I want to go. What it DOESN'T SHOW is ANY LIVE TRAFFIC. I look forward to hearing from you very soon. Regards David

Comments

  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @DaveL

    Look back here later to see what @VikramK has to say after he has checked your units settings on the TT servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    @DaveL
    Hi David
    Welcome to the community! I reviewed the TomTom account, the TomTom Traffic services are all good and activated.

    Could you try the troubleshooting steps advised in the video below-



    Thanks, Vikram
  • DougLap
    DougLap Posts: 9,827
    Superuser
    edited October 2021
    Hi @DaveL

    If your unit is connected to your Home Wifi does Traffic appear then also which country are you in?

    Doug
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    edited October 2021
    Hi
    @DaveLe site....
    You haven't stated your location ??? Australia & Switzerland have ended the 2G phone services so no GPRS SIM signal....


    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....

    What does the device report for the data Connection ...???

    Is the GPRS Status showing as ... Connected ???
    _________________________

    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....

    Note... If you need to power the device, when checking the GPRS SIM Connections, use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
    _________________________
    _________________________

    (2)... An active Wi-Fi connection on your Tomtom device....

    With your device still disconnected from USB....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF, Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) the Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password
    _________________________
    _________________________

    On Tomtom NAV4 & (Wi-Fi) connected devices...
    With a built-in GPRS SIM....
    (3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

    Is your iPhone connected over Bluetooth to the MyDrive App....
    If you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' ON.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....

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    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....
    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255

    Stay Safe... ATB YFM