My trucker 6000 is not showing live services

prezzy321
prezzy321 Registered Users Posts: 3
Apprentice Seeker
I have purchased a subscription logged in and restored to factory settings on chatbot advice and logged back in still no joy, any advice please.

Comments

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @prezzy321
    Welcome to the community! The services on your account look okay. I would recommend that you try the troubleshooting steps advised in the video below-


    Regards,
    Vikram.
  • prezzy321
    prezzy321 Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram thanks for your reply I have completed all the steps in the video and still cannot activate the live services I get the below information attached on photos, regards Ian Prescott bhfaww1u2wnq.jpg
    fjeaggk2c4dk.jpg
  • prezzy321
    prezzy321 Registered Users Posts: 3
    Apprentice Seeker
    Any other suggestions? I have tried all the steps in the help video numerous times but still get Network status : Not connected GPS signal works, map is Europe truck v1075.11016 App version 21.100.0001.311
    Thanks in advance