GPRS doesn’t work

HelenLedger
HelenLedger Registered Users Posts: 2
Apprentice Seeker
GPRS doesn’t work

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @HelenLedger
    Welcome to the site....

    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....

    What does the device report for the data Connection ...???

    Is the GPRS Status showing as ... Connected ???
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    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....

    Note... If you need to power the device, when checking the GPRS SIM Connections use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
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    (2)... An active Wi-Fi connection on your Tomtom device....

    With your device still disconnected from USB....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) the Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password
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    On Tomtom NAV4 & (Wi-Fi) connected devices...
    With a built-in GPRS SIM....
    (3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

    Is your iPhone connected over Bluetooth to the MyDrive App....
    If you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' ON.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....

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    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....
    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255

    Stay Safe... ATB YFM