Why does TT not have a connected Telephone service in Australia.

John_L2
John_L2 Registered Users Posts: 4
Master Traveler
edited October 2021 in Travel lounge
The phone number 1300 135 604 for TT in Australia is disconnected, why is there no number supplied?

Answers

  • John_L2
    John_L2 Registered Users Posts: 4
    Master Traveler
    As Australia has no phone numbers why isn't there email support.
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @John_L2

    There has been no Phone Line Customer Support since the start of Covid. Try the Chat facility, not the Chatbot,

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • John_L2
    John_L2 Registered Users Posts: 4
    Master Traveler
    Tried 2 browsers and neither worked as described, TT really needs to fix their customer support.
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @John_L2

    Just logged into Australia site and tried. I got an email icon bottom right rather than contact us. I tapped that and then typed Chat in the message box offered on next page then Tapped the Arrowhead. I was then advised that Chat was closed at this time and offered chance to message.

    Doug
  • Minehak
    Minehak Registered Users Posts: 2
    New Seeker
    I've also tried 2 browsers - no matter what options I choose, it won't let me contact anyone.

    My map order is still "In progress" and in the discussions I was asked to contact "Customer Support".
    All of the links provided in discussions went nowhere and took me back to the support landing page every time.

    The second browser at least allowed me to get onto the "Chat" and was told I had to Sign In - tried that and got the message "This page isn't working".
    Non existent support. Very disappointing and frustrating.