Bought new gps, but no map in mydrive and on gps?

BoMoerkbak
BoMoerkbak Registered Users Posts: 3
Novice Seeker
edited October 2021 in MyDrive Connect
Just bought a Go Premium, but after updating through wifi on the GPS, there is no map on device.
When connected to Mydrive via USB, there is no maps available, just the option to buy a new map.

How do i get the factory delivered maps to show in mydrive, so that i can transfer to my device?

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Answer ✓
    Hi @BoMoerkbak

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Perhaps you will get a confirmation from our support team as well.

    Regards, Vikram

Answers

  • Lochfrass
    Lochfrass Posts: 17,720
    Superuser
    The lifetime maps have not activated themselves. The customer Support can solve this.
    How to contact the support see:
    https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
  • BoMoerkbak
    BoMoerkbak Registered Users Posts: 3
    Novice Seeker
    well, pretty annoying on a friday night.....
    Email sent - hopefully up and running again monday...
  • Lochfrass
    Lochfrass Posts: 17,720
    Superuser
    Congratulations. Then you are one of the few who have managed it at first go.
    It's a sadness how much TomTom has pulled back. A lot is already being shifted onto the moderators.
    At least they do a great job here in the forum.
    I'm keeping my fingers crossed that support will get back to you quickly and can really help.
    Greetings from Germany ;)
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @BoMoerkbak
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Answer ✓
    Hi @BoMoerkbak

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Perhaps you will get a confirmation from our support team as well.

    Regards, Vikram
  • BoMoerkbak
    BoMoerkbak Registered Users Posts: 3
    Novice Seeker
    Thanks @VikramK - its working now.