TomTom not showing as device on PC

SharkyW2
SharkyW2 Registered Users Posts: 5
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
TomTom Go Premium up-to-date, using original cable. Trying to install full Postcode Search. Have downloaded required files but TomTom does not appear as a Device when plugged into a USB port. Have tried all ports (including ones that currently work for other devices. MyDriveConnect and MyHome work OK. TomTom support suggests uninstalling/re-installing TomTom Network Driver, however no such driver exists. Have re-installed MyDriveConnect. TomTom without Full Postcode Search is pretty useless.

Best Answer

  • DougLap
    DougLap Posts: 9,827
    Superuser
    edited October 2021 Answer ✓
    Hi @SharkyW2

    When you Tap menu on your unit do you see Drive To as the first icon? If you do then that means that you have the unit set to Step by Step search which as far as UK Postcodes is a problem as it requires you to input a road name as the second step. To resolve that issue try the following

    Tap menu
    Tap Settings
    Tap system
    Tap Choose a search mode
    Change to Quick search.( With this setting the first icon will say Search rather than Drive To)

    With this setting you only need to input the Postcode ad if you follow the Postcode with. a house number ie AA125BB 45it will indicate the actual house position.

    I would leave the Search mode on Quick search as it will do al that you are wanting of the facility.

    Doug

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    cant add files to memory
    only wifi updates
  • SharkyW2
    SharkyW2 Registered Users Posts: 5
    Apprentice Traveler
    Ok, Many thanks for your response so how do I install Full Postcode search?
  • DougLap
    DougLap Posts: 9,827
    Superuser
    edited October 2021 Answer ✓
    Hi @SharkyW2

    When you Tap menu on your unit do you see Drive To as the first icon? If you do then that means that you have the unit set to Step by Step search which as far as UK Postcodes is a problem as it requires you to input a road name as the second step. To resolve that issue try the following

    Tap menu
    Tap Settings
    Tap system
    Tap Choose a search mode
    Change to Quick search.( With this setting the first icon will say Search rather than Drive To)

    With this setting you only need to input the Postcode ad if you follow the Postcode with. a house number ie AA125BB 45it will indicate the actual house position.

    I would leave the Search mode on Quick search as it will do al that you are wanting of the facility.

    Doug
  • SharkyW2
    SharkyW2 Registered Users Posts: 5
    Apprentice Traveler
    Again, Many thanks for all of the suggestions. Full Postcode does work, you Just have to ignore the Search warnings and it is very slow.

    For example, If you type S, you start getting all of the addresses/POIs with the Name starting S. If you then type SS, you will get a message stating that there are no roads etc. beginning with SS.

    However if you keep typing the rest of the Postcode then eventually Tomtom Premium will fill the full address.

    Martin