I have a tomtom 6200 professional truck nav

Dazzz51

Hello I have the 6200 truck nav and I have paid for the new live services but it doesn’t seem to be working on the nav, I purchased these on the 15th and still nothing? Done all the resets as video tell you to.

DougLap

Hi @Dazzz51

There are no phone lines for Customer Support so try the following for Chat which is the best option.

Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in, and not before, Tap Contact Us bottom right
Help Box appears and at the bottom is a message option
Type Contact or Chat in the box
If Chat is available you should be offered the chance to Tap Live Chat
If it is Out of Hours for Chat you should be offered an option to message


If it does not work exactly as described then try another Web Browser.

Doug

VikramK

Hi @Dazzz51
Welcome to the community! The service has not been allocated to your account yet. Please get in touch with our customer service along with the order number to help you sort this.

- Vikram

DougLap

Hi @Dazzz51

There are no phone lines for Customer Support so try the following for Chat which is the best option.

Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in, and not before, Tap Contact Us bottom right
Help Box appears and at the bottom is a message option
Type Contact or Chat in the box
If Chat is available you should be offered the chance to Tap Live Chat
If it is Out of Hours for Chat you should be offered an option to message


If it does not work exactly as described then try another Web Browser.

Doug

Dazzz51

All sorted now! Thanks a lot for that Doug

DougLap

Hi @Dazzz51

Glad you are sorted

Doug