I have a tomtom 6200 professional truck nav

Dazzz51
Dazzz51 Registered Users Posts: 2
New Seeker
Hello I have the 6200 truck nav and I have paid for the new live services but it doesn’t seem to be working on the nav, I purchased these on the 15th and still nothing? Done all the resets as video tell you to.

Best Answer

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @Dazzz51

    There are no phone lines for Customer Support so try the following for Chat which is the best option.

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @Dazzz51
    Welcome to the community! The service has not been allocated to your account yet. Please get in touch with our customer service along with the order number to help you sort this.

    - Vikram
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Answer ✓
    Hi @Dazzz51

    There are no phone lines for Customer Support so try the following for Chat which is the best option.

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • Dazzz51
    Dazzz51 Registered Users Posts: 2
    New Seeker
    All sorted now! Thanks a lot for that Doug
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Dazzz51

    Glad you are sorted

    Doug