Why is it impossible for me to get in contact with TomTom service? Urgently need service for my devi

AmiBo
AmiBo Registered Users Posts: 19
Outstanding Explorer
Device turns itself down and restarts every minute or so the first 10-20 minutes after I have started the device on tour. I need help, service, battery change or whatever. Where do I find accurate service? Human contact?

Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @AmiBo

    I would suggest Via Chat

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message however I suggest Chat may suit your issue better.


    If it does not work exactly as described then try another Web Browser.

    Doug