Password problems

williamspr

I have repeatedly renewed my password and it keeps telling me it’s not recognised when trying to join the website. Any help would be appreciated.

fergussion

@williamspr
Reinstall the application or else contact customer care.

williamspr

There is no application to reinstall this is online on the web.
And if you have a number for customer services I would be very grateful thank you.

Willy875

So it's not Mydrive connect but rather Mydrive

to connect to Mydrive you must connect with the same email address + MDP as your GPS

on your GPS have you reset to factory values.

williamspr

I’ve used the original email address and I’ve gone through the process to renew the password and when that passwords put in it’s not recognised.
I will try a factory reset to see if that helps. Thanks.

YamFazMan

Hi
@williamspr
Welcome to the site....
Contacting Tomtom Support….
Due to COVID-19, the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

Niall

@williamspr

From the help system https://help.tomtom.com/hc/en-gb/articles/360013900940-Resetting-or-recovering-your-TomTom-account-password

Your password needs to be between 6 and 32 characters long. Accepted values are letters, numbers, spaces and the following special characters: !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~

williamspr

Thanks Naill.