Downloading Maps

TorK
TorK Registered Users Posts: 2
Apprentice Traveler
My TomTom Go App will not download European Maps when trying to innstalling on a new device. But American maps, Asian maps and African maps is ok.

This is with Android 11

Best Answer

  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Answer ✓
    We are aware of this issue and investigating it. We track it internally under NDSIMP-4736.

Answers

  • ReidarB
    ReidarB Registered Users Posts: 2
    Novice Seeker
    I have the same problem ( Samsung S21 Ultra....)
  • JAlv
    JAlv Registered Users Posts: 0
    New Seeker
    edited October 2021
    Trying to initiate TomTom go on Android phone Galaxy S20fe. It says you need to add at least one map area to start. Then says something went wrong come back later. I have checked the app has storage permissions and location. Help how do i make this work?
  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    Try to install the application from the play store with the installed button select your phone.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    Answer ✓
    We are aware of this issue and investigating it. We track it internally under NDSIMP-4736.
  • TorK
    TorK Registered Users Posts: 2
    Apprentice Traveler
    I have now succesfully updated my European maps. But i had to use different WiFi networks (for some reason i dont know), on different maps and different IP adresses. The last map i innstalled was via 4G mobil data.
  • polyglote
    polyglote Registered Users Posts: 1
    New Seeker
    How do I get other maps than that of Belgium on my tomtom go for android?
  • MUP
    MUP Registered Users Posts: 552
    Revered Pioneer
    ... > Europe > Add > ...

    or provide a Screenshot if You cant see that icon.