Error message

Cheers
Cheers Registered Users Posts: 4
Apprentice Seeker
Every time I want to update my TT via MyDrive Connect I get an error message at the top of the screen "Er is geen schijfruimte beschikbaar op de computer voor het cache geheugen - maak ruimte op de harde schijf om door te gaan" (no space available in cache memory - please make space on the hard drive to continue. On the TT I still have 4GB space left and on the SD card 121 GB - even on my laptop I still have 21 GB of space left. Why doi I get this message and whatr do I do to solve this

Best Answer

  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited October 2021 Answer ✓
    Hi @Cheers

    When you are doing updates and there is insufficient space on the internal memory then it will move the updated map to the extra memory card deleting the original from the internal memory . If you add more maps to the device then where they are loaded is sorted out by the Software.

    When you install the 32gb card you should be asked whether you want it formatted by the TT unit for maps otherwise it will not enable the TT unit to load Maos on it..

    Doug

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Cheers

    Is you post correct saying you have 121gb available on the extra memory card? The maximum memory card recommended is 32gb.

    Doug
  • Cheers
    Cheers Registered Users Posts: 4
    Apprentice Seeker
    Connect states Memory card 121809mb
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Cheers

    How big is the card you have fitted. Tomtom say 32gb is the maximum you should fit.

    Doug
  • Cheers
    Cheers Registered Users Posts: 4
    Apprentice Seeker
    128GB - I have removed the card and now the updates are installed. Looks like the 128GB card caused a problem. I will buy a 32GB card. Not that I know how to save anything on the card - if the TT memory is full will it automatically start using the 32GB card?
  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited October 2021 Answer ✓
    Hi @Cheers

    When you are doing updates and there is insufficient space on the internal memory then it will move the updated map to the extra memory card deleting the original from the internal memory . If you add more maps to the device then where they are loaded is sorted out by the Software.

    When you install the 32gb card you should be asked whether you want it formatted by the TT unit for maps otherwise it will not enable the TT unit to load Maos on it..

    Doug
  • TigerRider
    TigerRider Registered Users Posts: 179
    Exalted Navigator
    Guys,
    May be worth noting that SD cards bigger than 32Gbytes use an updated file system necessary to manage it all. Its unlikely the TomTom devices have caught up with the necessary to use these bigger cards.

    If you use Windows this is all invisible to the users.