Lifetime traffic to expire!! Only bought a week ago!

Van1lla
Van1lla Registered Users Posts: 9
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi, I purchased 1 week ago a TomTom GO 520 : It says on the box it has lifetime traffic, but the device says it will "expire soon". What can I do to activate it?

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @Van1lla

    @VikramK or @lampard should pick this up and review your units settings on the TT servers. Look back here later to see what they say.

    Doug
  • Van1lla
    Van1lla Registered Users Posts: 9
    Apprentice Traveler
    It also says speed camera are about to end. There's an option to install and it takes me to a subscription service where it has been reduced from £2.00 a month to £0.00 a month. If I subscribe will the cost change in the future? Or should this be free for lifetime too??
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @Van1lla
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Van1lla
    Van1lla Registered Users Posts: 9
    Apprentice Traveler
    If I don't have the tomtom connected to a smart phone the travel services doesn't work. Should I subscribe to it, do I still need a smart device for this to work or can I rely solely on the sat nav? @Vikram or anyone else
  • Van1lla
    Van1lla Registered Users Posts: 9
    Apprentice Traveler
    edited October 2021
    @Vikram I've done the soft reset, but no updates available. I'm connected to wifi but I've noticed that mydrive and traffic says service unavailable. Do I need to wait until these are available for the fixed services to work?