Screen Frozen Blue&Me TomTom

Bouncy2
Bouncy2 Registered Users Posts: 2
New Seeker
edited October 2021 in Built in car navigation
2014 TH model Blue&Me TomTom. Screen frozen on "Drive safely". Continue button frozen. Have downloaded all the latest updates. Any suggestions.

Comments

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @Bouncy2
    Welcome to the community! I would recommend charging the device to at least 2 hours and the performing a soft reset.
    To do a soft reset, press and hold the On/Off
    button for 15 seconds and release the button when your device begins to restart.

    Regards,
    Vikram
  • Bouncy2
    Bouncy2 Registered Users Posts: 2
    New Seeker
    Thank you, but already tried that. Not working in house, but will try back in Motorhome tomorrow.