MyDriveConnect insists that my device is not connected.

BernardS

MyDriveConnect insists that my device is not connected. I have plugged and unplugged, restarted the computer, but it makes no difference. What else can I do?
(This is the first time I have tried to update in 2 years)

dhn

Try doing a drum reset on the unit and then connect again to see if it works.

Also, are you using the cable that came with the device?

BernardS

Apologies, it has finally connected. What a strange system.