Mazda SD Card won't Update via TomTom Home

GregPullen

I'm trying to update the maps for my 7 year old Mazda CX-5 TomTom GPS system via the TomTom Home app, but it won't recognise the SD card. I have reinitialised the card, which is recognised by my iMac computer, but the Home app won't recognise nor update the SD card. What can I do to fix this?

VikramK

Hi @GregPullen
Welcome to the community! Could you also try the steps under - 'Repair damaged files on the SD card' on our support article -
https://help.tomtom.com/hc/en-gb/articles/360013961059

Regards,
Vikram.

GregPullen

Thanks, Vikram - I have tried those steps, and the app will still not recognise the SD card.
Greg

GregPullen

The card still works in the car, so it does not appear to be damaged, and it it still recognised on my iMac.