I have 2 accounts open, both with data from my activities. — TomTom Community

I have 2 accounts open, both with data from my activities.

ricapa01ricapa01 Posts: 1 [Apprentice Seeker]
I have 2 accounts open, both with data from my activities. Question, how can I join my activities in only one of my accounts?






Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • tfarabaughtfarabaugh Posts: 16,808
    Superusers
    Unfortunately there is no easy to merge multiple accounts. If you synced by computer and had it save the files to your computer you might be able to reload them under the account your watch is currently set up under (otherwise you can do a factory reset to change the email to the other one when you login and it will then sync the watch with that account.

    To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there, there is nothing else you can do). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    You also really do not want to post your personal email on public forums.
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