How do I receive a credit for a purchased item? — TomTom Community

How do I receive a credit for a purchased item?

JAR_Head2JAR_Head2 Posts: 2 [New Seeker]
edited October 12 in TomTom Services
Purchased a map online, but my device is no longer supported! Need a credit.

Best Answers

  • rider1riderrider1rider Posts: 1,130 [Exalted Pioneer]
    Accepted Answer
    write email to customer care or live chat
  • DougLapDougLap Posts: 8,876
    Superuser
    Accepted Answer
    Hi @JAR_Head2

    There are no phone lines so try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • JAR_Head2JAR_Head2 Posts: 2 [New Seeker]
    Accepted Answer
    Thanks Doug.

Answers

  • rider1riderrider1rider Posts: 1,130 [Exalted Pioneer]
    Accepted Answer
    write email to customer care or live chat
  • DougLapDougLap Posts: 8,876
    Superuser
    Accepted Answer
    Hi @JAR_Head2

    There are no phone lines so try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • JAR_Head2JAR_Head2 Posts: 2 [New Seeker]
    Accepted Answer
    Thanks Doug.
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