Tom Tom touch cant pair with Iphone — TomTom Community

Tom Tom touch cant pair with Iphone

Joao_MoreiroJoao_Moreiro Posts: 2 [Apprentice Seeker]
edited October 11 in TomTom Touch
I have Tom Tom touch and i can't connect it with my iPhone 12. I checked everything but still i cant connect.

Best Answer

  • tfarabaughtfarabaugh Posts: 16,808
    Superusers
    Accepted Answer
    You should reset the phone connection following these steps. First you need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there - this may not exist on the Touch devices). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Answers

  • tfarabaughtfarabaugh Posts: 16,808
    Superusers
    Accepted Answer
    You should reset the phone connection following these steps. First you need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there - this may not exist on the Touch devices). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • Joao_MoreiroJoao_Moreiro Posts: 2 [Apprentice Seeker]
    Thanks for the help
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