Problem with subscription TomTom Go

JoergGuenther
JoergGuenther Registered Users Posts: 6
Apprentice Traveler
I got from time to time a message that My subscription is no longer valid but it is nearly a year to the end.
AND now My places are away although My routes om My Android

Best Answer

Answers

  • MUP
    MUP Registered Users Posts: 550
    Revered Pioneer
    edited October 2021
    Check your accounts:
    Bought at Google's Playstore or directly at TT's hidden store ?

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  • JoergGuenther
    JoergGuenther Registered Users Posts: 6
    Apprentice Traveler
    Hej
    I bought it at Google´s Playstore
  • Lochfrass
    Lochfrass Posts: 17,709
    Superuser
    AND now My places are away although My routes om My Android

    Are you logged in with your TomToM account?
    Look at menu/TomTom Services
    MyDrive switch --> on
    and on the bottom you can see if you are logged in.
  • JoergGuenther
    JoergGuenther Registered Users Posts: 6
    Apprentice Traveler
    edited October 2021
    Hej Lochfrass
    Ich bin eingeloggty, aber wo ist da ein Menu ?
    Ich habe Routenplaner Road Trips Re und an der Seite in der Karte vom Routenplaner kann ich meine Orte sehen , meine gespeicherten Routen
    Beim Zahnrad hab ich alles auf an
    Auf meinem Mobiltelefon ist auch alles ok, aber auf meinem Android Dashcam Spiegel mit TomTom als Navi da hab ich manchmal zum Einen das Problem das er meint mein Abo sei abgelaufen und heute plötzlich nachdem ich es wieder zum Laufen bekam waren die Orte und Routen weg
    Sorry Deutsch geht schneller ;)
    Gruss aus Schweden
    Jörg
  • Lochfrass
    Lochfrass Posts: 17,709
    Superuser
    edited October 2021
    I meant this for your lost Places
    Ich meinte dies für die verlorenen "Meine Orte"
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  • JoergGuenther
    JoergGuenther Registered Users Posts: 6
    Apprentice Traveler
    Yes the problem is it has worked very fine when I drive to Germany last week. And I know that I have aktivated it on My mirror
  • JoergGuenther
    JoergGuenther Registered Users Posts: 6
    Apprentice Traveler
    Hmm, about the mail-adress I must look again. don´t know if it´s the regular adress from Google or My privat adress.
  • Lochfrass
    Lochfrass Posts: 17,709
    Superuser
    Answer ✓
    Hmm, about the mail-adress I must look again. don´t know if it´s the regular adress from Google or My privat adress.

    The account at the bottom must be your TomTom Account. There are your Routs and MyPlaces stored.
    it´s the same account with which you can log into MyDrive https://mydrive.tomtom.com/

    The previous post had overlapped
    Lochfrass wrote: »

  • JoergGuenther
    JoergGuenther Registered Users Posts: 6
    Apprentice Traveler
    I´ld try it tomorrow. The car is sleeping in the garage :D within the Mirror with the TomTom software. Thank you very much for today. I think, I would now have a solution. My TomTom account knows both adresses and so it would . work at the end I think,
    Have nice weekend and greeting from Sweden
    Jörg
  • Lochfrass
    Lochfrass Posts: 17,709
    Superuser
    Many Thanks. Crossing my Fingers for You.
    Have a nice Weekend too ;)

    Herzliche Grüße aus Ostfriesland