wrong device delivered

AlanClements
AlanClements Registered Users Posts: 1
New Seeker
in Devices using Wi-Fi®
I got an email for a special offer of a 7 inch Go Discover. A 5 inch version arrived. How do I deal with this. Who do I contact and how?

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @AlanClements

    Contact Customer Support. There are no phone lines but there is Chat and Email.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug

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