Cannot upload running data

fuwen
fuwen Registered Users Posts: 2
New Seeker
edited January 24 in TomTom Sports
Is mysprots.tomtom.com down? Cannot upload running data, trying to delete and reinstall the app but getting message 'check the internet connection'

Answers

  • Mixell
    Mixell Registered Users Posts: 1
    New Seeker
    I have the same problem, connect my clock to windows by usb for updown the last version and recive the message 'check the internet connection'.
  • jvdoord
    jvdoord Registered Users Posts: 4
    Apprentice Traveler
    same problem. Connecting to my phone bij bluetooth doesn't work anymore either...
  • Ma_Gi_69
    Ma_Gi_69 Registered Users Posts: 1
    New Traveler
    I have the same.
    mysports.tomtom.com isn't running .
  • tfarabaugh
    tfarabaugh Posts: 16,975
     Superuser
    It could be their servers were down temporarily as I can connect now.

    For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?
  • fuwen
    fuwen Registered Users Posts: 2
    New Seeker
    Yup server temporary down. Its connecting now. :)