Order shipment

joe5720
joe5720 Registered Users Posts: 3
Apprentice Seeker
How long does it take to ship an order that my bank shows has been paid out? I have been waiting since 09-25-2021.

Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    edited October 2021
    Hi @joe5720
    Welcome to the community!
    Could you please contact our customer service team along with the order number? They should be able to provide you with details on your order status.
    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Thanks,
    Vikram
  • joe5720
    joe5720 Registered Users Posts: 3
    Apprentice Seeker
    Keeps sending me to a chatbot...not getting any help...
    Order #412395066
  • DougLap
    DougLap Posts: 9,820
    Superuser
    Hi @joe5720

    Tap Support at the top of this page.
    Now you must sign in top right of next page
    Once you have signed in, and not before, Tap Contact Us bottom right.
    Help Box appears. Type Contact in message slot and hit arrow
    You should now be offered Live Chat unless it is not available then you will be offered messaging.

    If it does not work as described try another web browser.

    Doug
  • joe5720
    joe5720 Registered Users Posts: 3
    Apprentice Seeker
    Tried numerous times over 3 days, keep getting the automated response. It's been 13 days now and no updates for my order, or being able to contact anyone from support, but my payment cleared on Sept 25, 2021. Just want what I ordered...
  • DougLap
    DougLap Posts: 9,820
    Superuser
    Hi @joe5720

    I am in the UK and just tried exactly what I posted yesterday and got straight through to Live Chat.

    Doug