Order shipment

joe5720
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
How long does it take to ship an order that my bank shows has been paid out? I have been waiting since 09-25-2021.
0
Answers
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Hi @joe5720
Welcome to the community!
Could you please contact our customer service team along with the order number? They should be able to provide you with details on your order status.
Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/
Thanks,
Vikram0 -
Keeps sending me to a chatbot...not getting any help...
Order #4123950660 -
Hi @joe5720
Tap Support at the top of this page.
Now you must sign in top right of next page
Once you have signed in, and not before, Tap Contact Us bottom right.
Help Box appears. Type Contact in message slot and hit arrow
You should now be offered Live Chat unless it is not available then you will be offered messaging.
If it does not work as described try another web browser.
Doug0 -
Tried numerous times over 3 days, keep getting the automated response. It's been 13 days now and no updates for my order, or being able to contact anyone from support, but my payment cleared on Sept 25, 2021. Just want what I ordered...0