Can I replace a deteriorated suction cup on click and go mount without purchasing new unit?

Brett_2021

My click and go mount for the GO 520 has turned yellow and fallen off the mount. Does TomTom sell just the suction cups, or is there an easy bespoke replacement anyone can recommend?

VikramK

Hi @Brett_2021
Welcome to the community! Just the suction cup as an accessory is not available, however you should be able to order a new mount.
See here- https://www.tomtom.com/en_au/navigation/accessories/mounts-docks/click-go-mount-charger/ (TomTom Accessory webshop)

Thanks,
Vikram

YamFazMan

Hi
@Brett_2021
Welcome to the site...
Contacting Tomtom Support….
Due to COVID-19, the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

VikramK

Hi @Brett_2021
Welcome to the community! Just the suction cup as an accessory is not available, however you should be able to order a new mount.
See here- https://www.tomtom.com/en_au/navigation/accessories/mounts-docks/click-go-mount-charger/ (TomTom Accessory webshop)

Thanks,
Vikram

Brett_2021

Thanks Vikram, my apologies for asking on this forum, but Tom Tom seems to have forgone any other contact options. The new mount is not available, just saying that it will be available soon. Do you know when that will be? I'm in Australia, if that matters.

YamFazMan

Hi
@Brett_2021
Welcome to the site...
Contacting Tomtom Support….
Due to COVID-19, the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM