Live traffic purchased on 27th September — TomTom Community

Live traffic purchased on 27th September

EddleeteEddleete Posts: 1 [New Seeker]
Purchased live traffic on 27th September and its not working on my device invoice says its completed and done.

I've reset my device several times and connected through my drive.

Help!
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Answers

  • DougLapDougLap Posts: 8,865
    Superuser
    Hi @Eddleete

    Looks like the order has not got allocated to the account yet. Contact Customer Support via Chat and they can sort it whilst you are on.

    There are no phone lines working so with the order details to hand:-

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
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