TomTom Start not recognized — TomTom Community

TomTom Start not recognized

TomVaschigTomVaschig Posts: 3 [New Seeker]
Hello,
We have a TomTom Start (Device Number starts with AY, App Number with 12.071. from 2013, Map of Europe from 2016). It hasn't been updated since 2016 it seems. I have tried "MyDrive Connect" but the device is not recognized. I tried all the tips on the webpages to update or reset the drive in Windows 10, to no avail. How should I proceed to update the maps?
Thank you

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