tomtom device restarts constantly after updating
kathe1182
Registered Users Posts: 1 
New Seeker
New Seeker
how do I reset
Mod edit: Machine translated (Danish)
Mod edit: Machine translated (Danish)
0
Answers
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Hi @kathe1182
Welcome to the community!
Which updates were installed last?
The process to do a soft reset-
Should that not help, could you check if doing a recovery mode is possible?
Regards
Vikram
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Hi my tomtom go professional 62500 is started if very often the screen turns black then it starts up again so it can do very often. I have restarted tomtom and also made a brand new one about starting everything but the problem remains grateful for help with this problem
Mod edit: Machine translated (Swedish)0 -
I have the same behaviour after the update. Slow device, restarting often.
I have a Tomtom Go 520 and the version is 21.100.0001.411 (0) (05/08/2021)
Any way to roll back to the previous one?1 -
The last software update causes my unit to restart by itself every minute or so.
I cannot connect to Mydrive on the PC or add it to my devices. It was previously there but now has been disconnected for some reason.
I am having a lot of issues with TOMTOM these days as there is no phone contact support.
I am at the point of discontinuing TOM TOM devices0 -
Hallo. My older Tomotom Premium X hangs up and restarts several times every day in the morning when it is cold and I start to use it. Complete software update did not helped. Is TOMTOM offering a repair of such devices?0
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I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF0
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I have the same behaviour after the update. Slow device, restarting often.
I have a Tomtom Go 520 and the version is 21.100.0001.411 (0) (05/08/2021)
Any way to roll back to the previous one?
Same exact situation for me, same device and same software build, also same question. I've done multiple soft resets with no effect. Haven't tried to recover yet.0 -
Hi @mrmax67
Have you tried logging out of My Drive on the device and only logging in when you really need the connection to your account. Being logged out does not adversely affect the normal running of the device except it will not receive any destination etc sent to it.
Doug0 -
Hi @mrmax67
Have you tried logging out of My Drive on the device and only logging in when you really need the connection to your account. Being logged out does not adversely affect the normal running of the device except it will not receive any destination etc sent to it.
the Doug
No, haven't tried logging out of MyDrive, but did Recover my device [ which reverted back to the previous software build - 19.201.0010.411 (0) (09/27/2019) ] and all seems to be working well now. Seems like a bug to me.0 -
Hi @kathe1182
Welcome to the community!
Which updates were installed last?
The process to do a soft reset-
Should that not help, could you check if doing a recovery mode is possible?
Regards
Vikram
Soft resets had no effect. Recover reverted to previous built (19.201.0010.411) and all is well now. Seems like a bug in the recent release.0 -
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Warren Deeker wrote: »The last software update causes my unit to restart by itself every minute or so.
I cannot connect to Mydrive on the PC or add it to my devices. It was previously there but now has been disconnected for some reason.
I am having a lot of issues with TOMTOM these days as there is no phone contact support.
I am at the point of discontinuing TOM TOM devices
Had similar problems after recent update. Recover rolled device back to previous software build and all seems well now.0
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