My GO 520 professional keeps shutting down when turned on

andyobrien
andyobrien Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
My GO 520 professional keeps shutting down when turned on - the battery is fully charged, can you please assist.

Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @andyobrien
    Welcome to the community! Does the device say on when it's connected to a power supply?
    If yes, could you try a factory reset?

    Regards,
    Vikram
  • andyobrien
    andyobrien Registered Users Posts: 2
    New Seeker
    Hi Vikram, thans for the reply. Ive tried a reset but it still keeps on shutting down
  • malcs3
    malcs3 Registered Users Posts: 14
    Legendary Explorer
    I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF