Order in progress 12 hours
carmabel
Registered Users Posts: 1 
New Seeker
New Seeker
Yesterday I paid for an annual map update service and bought a new map. The order has been in progress since then and I have not been able to download the maps. Is 12 hours normal in an online shopping service? Can a support person be contacted?
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Answers
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Probably only the support can help who has access to the orders. I think the card was not assigned to the serial number of your device.
YamFazMan has described here how to contact support
https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
Maybe the Moderator @lampard or @VikramK can help here
But first try it at the Support please.0 -
Hi @carmabel
Welcome to the community! I reviewed your TomTom account and I don't see that the order has been allocated.
Please get in touch with our customer service along with the order number to sort out the subscriptions.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Regards,
Vikram1 -
Hi, yesterday I made an order and until it is in progress, can You help me.?0
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Hi
Your order status explained https://help.tomtom.com/hc/en-gb/articles/360013961579-Explication-de-l-état-de-votre-commande
Sometimes you have to wait 48 hours for the card to be available on your account.0
Moderator
