Order in progress 12 hours

carmabel

Yesterday I paid for an annual map update service and bought a new map. The order has been in progress since then and I have not been able to download the maps. Is 12 hours normal in an online shopping service? Can a support person be contacted?

Lochfrass

Probably only the support can help who has access to the orders. I think the card was not assigned to the serial number of your device.
YamFazMan has described here how to contact support
https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

Maybe the Moderator @lampard or @VikramK can help here
But first try it at the Support please.

VikramK

Hi @carmabel
Welcome to the community! I reviewed your TomTom account and I don't see that the order has been allocated.

Please get in touch with our customer service along with the order number to sort out the subscriptions.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Regards,
Vikram