Couple of new problems after update — TomTom Community

Couple of new problems after update

Hi all, I have a Go Premium X, after updating earlier this morning it had deleted all my recent destinations, is that the norm now? A more pressing issue is that the auto shut down after turning my ignition off seems to have reversed itself! It won't shutdown but if I turn the ignition back on it starts the shutdown procedure, any ideas?

T.I.A.
Ron

Answers

  • YamFazManYamFazMan Posts: 20,058
    Superusers
    edited October 2
    Hi
    @rondeco30
    rondeco30 wrote: »
    Hi all, I have a Go Premium X, after updating earlier this morning it had deleted all my recent destinations, is that the norm now?
    Are you logged in to MyDrive on the GO Premium ???
    Check... Tap 4Dot (.... Menu) --> Setting --> MyDrive....
    rondeco30 wrote: »
    A more pressing issue is that the auto shut down after turning my ignition off seems to have reversed itself! It won't shut down, but if I turn the ignition back on it starts the shutdown procedure, any ideas? (Snip)
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the device's Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade, large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    The only Power setting option is here... Check... Tap 4Dot (.... Menu) --> Setting --> System --> Battery setting... Sleep automatically when disconnected from power (Default = On)

    Stay Safe... ATB YFM
  • rondeco30rondeco30 Posts: 62 [Renowned Wayfarer]
    Hi YFM, I did plug it in to my PC to update via My Drive Connect but every time I clicked the button to install selected updates I got a message telling me to do it directly on my device via wi-fi!

    Tried a soft reset and checked battery settings but didn't make any difference.

    It's also become very slow to respond, I can touch Menu and 3 seconds later you hear the click then it's another 5 seconds before the menu opens, can be very frustrating.

    Cheers,
    Ron
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    Hi
    @rondeco30
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to log in to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop, it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect, the menu flow has changed....
    Now, when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    All the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
    If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

    The Navcore Software Update is Mandatory, you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 20,058
    Superusers
    rondeco30 wrote: »
    (Snip) It's also become very slow to respond, I can touch Menu and 3 seconds later you hear the click then it's another 5 seconds before the menu opens, can be very frustrating (Snip)
    I find the Wi-Fi devices are more stable and more responsive in general use when I 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password...
    See... https://discussions.tomtom.com/en/discussion/comment/1763247/#Comment_1763247
    ___________________

    Some users find logging out of MyDrive in the Setting menu on the device is beneficial....
    I have multiple Tomtom devices, so I have always logged out of MyDrive in the Setting menu on the devices by default and only log into MyDrive to sync data from the MyDrive Web Route planner (So I can't comment if it's beneficial or not) ???
    Logging out of MyDrive fix for Multiple device using one Account
    See... https://discussions.tomtom.com/en/discussion/comment/1725859/#Comment_1725859
    I guess the fewer Data Connections in use on the device, at any one time, the less load on system resources ???

    Stay safe... ATB YFM
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