Radar package bought / download?

PT_GO_5200
PT_GO_5200 Registered Users Posts: 6
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Just bought radar package 1 year, how do I download it to my TT 5200?

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,526
    Elite Voyager
    No need to buy the Radar service, speed cameras are free on the Go 5200
  • Lochfrass
    Lochfrass Posts: 18,472
     Superuser
    Hi and welcome to the forum where TomTom users help each other.

    The Go5200 has lifetime Speedcameras. You do not need to buy the Speedcam service.
    I would suggest that you contact support so they can refund your money and activate the lifetime cameras.
    How to contact the support YamFaz Man has described here:
    https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
  • PT_GO_5200
    PT_GO_5200 Registered Users Posts: 6
    Apprentice Seeker
    Thank you!!!
    I read that TT stop updating the speed cameras to what they consider a certain lifetime for the device.
    Now I bought the radar service, have the device connected to the pc but it doesn't update... wonder if it's a pc limitation?
    Thank you
  • Willy875
    Willy875 Registered Users Posts: 6,526
    Elite Voyager
    Disconnect your Go from your computer and perform updates over Wi-Fi
  • PT_GO_5200
    PT_GO_5200 Registered Users Posts: 6
    Apprentice Seeker
    Done! So far it doesn't show any radar update... do you know how long will it take to show up for update? Bought the radar file a few hours ago. And how does TT know It's this device that needs to be updated?
  • Willy875
    Willy875 Registered Users Posts: 6,526
    Elite Voyager
    Come back tomorrow the moderator @VikramK will look at your account and assign you the lifetime speed cameras on your device
  • VikramK
    VikramK Administrators Posts: 14,302
    Moderator
    Hi @PT_GO_5200
    Welcome to the community! Your TomTom already comes with speed camera updates for the lifetime of the device. The subscription you ordered (1 year) is not required. You can contact our customer service to raise a refund request.

    Could you try reinstalling speed cameras, see the steps in my comment here -
    https://discussions.tomtom.com/en/discussion/comment/1779173/#Comment_1779173

    Regards,
    Vikram.
  • PT_GO_5200
    PT_GO_5200 Registered Users Posts: 6
    Apprentice Seeker
    AWESOME!
    Can you tell me the best way to contact customer service for the refund?
  • Willy875
    Willy875 Registered Users Posts: 6,526
    Elite Voyager
    Contact customer service https://help.tomtom.com/hc/en-gb
  • DougLap
    DougLap Posts: 10,041
    Superuser
    Hi @PT_GO_5200

    There are no phone lines working try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug