Malcolm and Serina voices not working on go premium

ruggered48_un43
ruggered48_un43 Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
How do I get Malcolm & Serina voices working on go premium bought in Germany

Comments

  • ruggered48_un43
    ruggered48_un43 Registered Users Posts: 3
    Apprentice Seeker
    Have troed reset but no luck all other voices work
  • Boster
    Boster Registered Users Posts: 12
    Master Traveler
    Hi there.
    I appear to have lost most English voices, especially with the imperial measurements and mileage distance's like Serena etc. Could it be possible to have these back on my TomTom Go Essential please?

    In my retirement years I find the yardage and mileage distances a better aid for me.

    Many thanks
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    edited September 2021
    Hi @ruggered48_un43 @Boster
    Welcome to the community! Our team is aware about this issue, and we have raised an internal ticket for investigation.
    In the meanwhile, could you check if the steps below to reinstall the voice help?

    Removing and reinstalling the same voice using MyDrive Connect,
    1. Connect device to MyDrive Connect
    2. Go to My Content > My Voices > select Uninstall next to the voice that is not working (e.g. : Serena)
    3. Now on device itself > Main menu > Updates and New Items/Settings > Device shows a spinning wheel and voice will be removed.
    4. Preform a soft reset-


    5. Now, to install the same voice again, go back to MyDrive Connect > Voice > Add voice to your device.

    Once installed perform another soft reset and test if the voice works..

    Thanks,
    Vikram
  • ruggered48_un43
    ruggered48_un43 Registered Users Posts: 3
    Apprentice Seeker
    the answer