Start 25 Map update expired

Klaudijus
Registered Users Posts: 5 
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Best Answers
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Hi @Klaudijus
Welcome to the community!
I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
Regards, Vikram.1 -
What are the first two letters of your serial number
Comment contacter le support client TomTom par chat ou email
https://help.tomtom.com/hc/fr-fr/articles/360015568919
Contacter le support Tomtom par email
https://help.tomtom.com/hc/fr/requests/new?ticket_form_id=360000679560
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Try with another browser or delete cookies
BL > Start 25, 4GB + micro-SDHC, MyDrive Connect NAV31
Answers
-
Hi @Klaudijus
Welcome to the community!
I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
Regards, Vikram.1 -
Hi @Klaudijus
Welcome to the community!
I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
Regards, Vikram.
Hi @VikramK ,
Ok thank you for your answer. But to contact the customer service ( in this website : https://help.tomtom.com/hc/fr-fr ) I need to connect to my account and when I enter my password the page crashes with error "HTTP ERROR 400".
0 -
What are the first two letters of your serial number
Comment contacter le support client TomTom par chat ou email
https://help.tomtom.com/hc/fr-fr/articles/360015568919
Contacter le support Tomtom par email
https://help.tomtom.com/hc/fr/requests/new?ticket_form_id=360000679560
2 -
Try with another browser or delete cookies
BL > Start 25, 4GB + micro-SDHC, MyDrive Connect NAV31 -
My Start 25 has lifetime free updates, I've got my drive installed but the update button just takes me to pay updates. Serial starts with BL I can't for the life of me see how to update , I've watched the video but my device is not similar. I've wasted 2 hours trying too find my way round and a way of updating. Help please.0