Start 25 Map update expired

Klaudijus
Klaudijus Registered Users Posts: 5
New Seeker
edited December 2021 in Devices using MyDrive Connect
Hello,

I have a Tomtom Start 25 model ant it has lifetime update but when I try to update the map on "Mydrive Connect" it sais "expired". Can you help me ?

Thank you !

KB
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Answers

  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    edited September 2021
    come back tomorrow the moderator @Vikramk will look at your account
  • Klaudijus
    Klaudijus Registered Users Posts: 5
    New Seeker
    Willy875 wrote: »
    come back tomorrow the moderator @Wikramk will look at your account

    Ok Thank you !
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @Klaudijus
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram.
  • Klaudijus
    Klaudijus Registered Users Posts: 5
    New Seeker
    VikramK wrote: »
    Hi @Klaudijus
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram.

    Hi @VikramK ,

    Ok thank you for your answer. But to contact the customer service ( in this website : https://help.tomtom.com/hc/fr-fr ) I need to connect to my account and when I enter my password the page crashes with error "HTTP ERROR 400".
  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    Answer ✓
    What are the first two letters of your serial number

    Comment contacter le support client TomTom par chat ou email
    https://help.tomtom.com/hc/fr-fr/articles/360015568919

    Contacter le support Tomtom par email
    https://help.tomtom.com/hc/fr/requests/new?ticket_form_id=360000679560
  • Klaudijus
    Klaudijus Registered Users Posts: 5
    New Seeker
    @Willy875

    Serial Number starts with : BL

    Thank you for the links, it's the same problem, every time i click "connect" de site shows the same "HTTP ERROR 400".
  • Klaudijus
    Klaudijus Registered Users Posts: 5
    New Seeker
    @Willy875

    I tried to access with my phone and this time I connected with no problem. I'm now in contact with customer service. Thank you
  • Willy875
    Willy875 Registered Users Posts: 5,404
    Revered Voyager
    Answer ✓
    Try with another browser or delete cookies

    BL > Start 25, 4GB + micro-SDHC, MyDrive Connect  NAV3
  • 2HallRoad
    2HallRoad Registered Users Posts: 1
    New Seeker
    My Start 25 has lifetime free updates, I've got my drive installed but the update button just takes me to pay updates. Serial starts with BL I can't for the life of me see how to update , I've watched the video but my device is not similar. I've wasted 2 hours trying too find my way round and a way of updating. Help please.

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