I have a 6000truck sat nav and subscribed to traffic but it doesn’t work on my device.

Spud157
Registered Users Posts: 4 
Apprentice Seeker

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I’ve tried logging on to Tomtom sercices on device and comes up oops we are having trouble accessing services. I’ve updated the device but still not working.
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Answers
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It says Traffic is activated on the device but no internet and the GPRS is disconnected0
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Hi
@Spud157
Welcome to the site....
GPRS SIM connection on the Tomtom Live devices....
There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Further Info...
See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190
Stay Safe... ATB YFM0 -
GPRS is disconnected. I’ve reset it but still nothing.0
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Hi
@Spud157
The GO 6000 Truck is a NAV4 device... Obviously, option (2) a Wi-Fi Connection doesn't apply....
When you are out on the road. What does the Data Connection info say ???
Check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection....
Further Info...
See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190
Stay Safe... ATB YFM0 -
Hi. Data connection comes up as none while I’m out0