I have a 6000truck sat nav and subscribed to traffic but it doesn’t work on my device.

Spud157
Spud157 Registered Users Posts: 4
Apprentice Seeker
I’ve tried logging on to Tomtom sercices on device and comes up oops we are having trouble accessing services. I’ve updated the device but still not working.

Answers

  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    It says Traffic is activated on the device but no internet and the GPRS is disconnected
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @Spud157
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    GPRS is disconnected. I’ve reset it but still nothing.
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @Spud157
    The GO 6000 Truck is a NAV4 device... Obviously, option (2) a Wi-Fi Connection doesn't apply....
    When you are out on the road. What does the Data Connection info say ???
    Check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection....

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    Hi. Data connection comes up as none while I’m out