I have a 6000truck sat nav and subscribed to traffic but it doesn’t work on my device.

Spud157
Spud157 Registered Users Posts: 4
Apprentice Seeker
in TomTom Services
I’ve tried logging on to Tomtom sercices on device and comes up oops we are having trouble accessing services. I’ve updated the device but still not working.

Answers

  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    It says Traffic is activated on the device but no internet and the GPRS is disconnected
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @Spud157
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    GPRS is disconnected. I’ve reset it but still nothing.
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @Spud157
    The GO 6000 Truck is a NAV4 device... Obviously, option (2) a Wi-Fi Connection doesn't apply....
    When you are out on the road. What does the Data Connection info say ???
    Check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection....

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • Spud157
    Spud157 Registered Users Posts: 4
    Apprentice Seeker
    Hi. Data connection comes up as none while I’m out

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