I have a 6000truck sat nav and subscribed to traffic but it doesn’t work on my device.

Spud157

I’ve tried logging on to Tomtom sercices on device and comes up oops we are having trouble accessing services. I’ve updated the device but still not working.

Spud157

It says Traffic is activated on the device but no internet and the GPRS is disconnected

YamFazMan

Hi
@Spud157
Welcome to the site....
GPRS SIM connection on the Tomtom Live devices....
There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???

Further Info...
See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

Stay Safe... ATB YFM

Spud157

GPRS is disconnected. I’ve reset it but still nothing.

YamFazMan

Hi
@Spud157
The GO 6000 Truck is a NAV4 device... Obviously, option (2) a Wi-Fi Connection doesn't apply....
When you are out on the road. What does the Data Connection info say ???
Check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection....

Further Info...
See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

Stay Safe... ATB YFM

Spud157

Hi. Data connection comes up as none while I’m out